Flexible Classifications
Advanced Classifications through AI and Dynamic Insights Reports
With HITS flexible classifications, you can adapt categories to fit your bespoke needs. This ensures that every detail is captured accurately, enhancing the quality and reliability of your data. Our service helps you to spot common issues at a big scale in order to act fast by resolving them.
1.
Create as many Categories as you need
Our Classifications feature enables the creation of unlimited categories tailored to meet all your call center requirements. This ensures flexibility through smart combinations in every campaign and customer interaction.
2.
Every Category is unique
HITS' Classifications feature empowers you to meticulously customize categories via an intuitive back-office or our provided RESTful API. Each category is uniquely crafted to meet your exact specifications and operational needs by leveraging AI technology.
3.
Thorough Insights
HITS Classifications feature provides detailed insights into your data, enabling you to have a clear understanding of your customer interactions. This allows you to make informed decisions and improve your customer service quality.