Your Ultimate Call Center Solution

Revolutionize the way you manage audio content.

Enhance your call center with flawless transcriptions, tailored script adherence, efficient fields extraction, and insightful analytics. Achieve exceptional service and streamlined data management, driving informed decision-making and operational excellence.

Your Ultimate Call Center Solution
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Boost your business with features that deliver real value

Thorough speech-to-text conversion

Transcription & Diarization

Convert audio dialogs into accurate text. Our system transcribes and diarizes conversations, providing a detailed overview of the dialog structure and content.

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Greek transcription and diarization
Script Adherence

Ensure quality and consistency

Script Adherence

Create tailored scripts to evaluate dialogs based on specific scenarios. By customizing the evaluation process to your needs, our system facilitates meticulous reviews, enhancing accuracy and reliability.

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Streamline data management tasks

Fields Extraction

Export predefined set of fields to your CRM/ERP. Extractors are used to specify which fields to extract from various dialogs. Forward via Callback URL for seamless integration.

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Fields ExtractionExport predefined set of fields to your CRM/ERP.

Tailor Your Company’s Workflow with Personalization

Our transcription app isn't just a one-size-fits-all solution;

it's a versatile platform that adapts to your unique needs. Experience the power of customization across every facet of your transcription journey. Explore the features.

Tailored Transcriptions

Transcriptions in multiple languages and accents with advanced technology ensuring low error rates and high accuracy.

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Translate Transcriptions

Integrated translation service bridges language gaps, ensuring precise and accurate global transcriptions.

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Flexible Classifications

Create a classification system to match your structure, using client names, project codes, or unique identifiers.

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Summarization that Fits

Tailor summaries to capture key essence. Focus on specific keywords, topics, or sentiment. Goodbye generic, hello personalized content.

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Redaction Freedom

Customize redactions for ultimate control. Define parameters and keywords for automatic or manual redaction. Your data, your rules.

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Fields Extraction

Export predefined fields to your CRM/ERP. Specify with extractors and forward via Callback URL for seamless integration.

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Script Adherence

Create tailored scripts to evaluate dialogs based on specific scenarios. Customize questionnaires for consistent, accurate reviews.

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RBAC

Our platform offers advanced RBAC, offering control over user permissions for enhanced security and tailored access management.

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How much is automation and quality assurance worth to your company?

Save time and uncover valuable insights with our AI transcription solution

Pricing

Find the Perfect Pricing Fit for Your Business

Discover the flexibility of HITS with two distinct options designed to meet your needs. Both offer robust features and unparalleled security, ensuring you get the best value regardless of your choice.

Public Cloud

Hosted on HelloWorld Secure Public Cloud: Suitable for SMBs needing flexibility and low maintenance.

  • Full Containerization

  • Back-office and RESTful API Accessibility

  • Guaranteed Service Availability

  • Service Level Agreement: 99.99% availability

  • Helpdesk Support

  • Data Retention Period: 60-day data retention with export options.

  • Full Data Ownership

  • Data Usage for System Improvement

  • Customizable Integration and Setup

  • Hypercare Period: 4-week close monitoring post-implementation.

Private Cloud

Hosted on Customer's Private Cloud: Ideal for large enterprises with high volumes and stringent security and compliance needs.

  • All traits of Public Cloud setup apply

  • Minimized Data Exposure

  • Increased Data Storage Availability

  • Custom Data Retention: Retain data as per user-defined periods.

  • No-internet access guarantee.

Hello Intelligent Transcriptions Service offers a comprehensive suite of AI-driven services, including audio dialogs transcription, translation, redaction (text masking), summarization, classification, field extraction, script adherence, and insights.

These services are tailored to enhance automation and efficiency in call centers and firms undergoing digital transformation.

Frequently asked questions

From our blog

Learn how to optimize customer interactions with proven quality assurance strategies.