Classify Dialogs with AI and Extract Meaningful Insights

Streamline big data management with advanced AI classification mechanisms.

Use advanced AI technology to classify dialogs, extract insights, spot common issues fast and trigger alerts. Tailor categories to suit your business needs.

Your Ultimate Call Center Solution

Flexible Classifications

Advanced Classifications through AI and Dynamic Insights Reports

With HITS flexible classifications, you can adapt categories to fit your bespoke needs. This ensures that every detail is captured accurately, enhancing the quality and reliability of your data. Our service helps you to spot common issues at a big scale in order to act fast by resolving them.

  • Enhanced Organization
  • Easy Retrieval
Create as many Categories as you need

1.

Create as many Categories as you need

Our Classifications feature enables the creation of unlimited categories tailored to meet all your call center requirements. This ensures flexibility through smart combinations in every campaign and customer interaction.

2.

Every Category is unique

HITS' Classifications feature empowers you to meticulously customize categories via an intuitive back-office or our provided RESTful API. Each category is uniquely crafted to meet your exact specifications and operational needs by leveraging AI technology.

Every Category is unique
Thorough Insights

3.

Thorough Insights

HITS Classifications feature provides detailed insights into your data, enabling you to have a clear understanding of your customer interactions. This allows you to make informed decisions and improve your customer service quality.